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UX and IA at Mozilla Support, and Helping 7.2 Million More People
--client
eric
--show
write_the_docs_2013
--room room_1 2288 --force
Next: 6 The technical challenges of serving docs at Google’s scale
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Marks
Author(s):
James Socol
Location
Room 1
Date
apr Tue 09
Days Raw Files
Start
14:03
First Raw Start
14:02
Duration
00:40:00
Offset
0:00:05
End
14:43
Last Raw End
15:08
Chapters
00:00
Total cuts_time
25 min.
http://lanyrd.com/2013/writethedocs/scfpdy/
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Mozilla Support has gone through a number of usability and information architecture evaluations over the past year and a half, the biggest of which helps us help 7.2 million additional people every year find the answers they need. I’ll talk about some of the techniques and tools we’ve used (like heuristic evaluation, card sorts, treejack) and how to play along at home and apply these techniques to your own docs.
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2013-04-09/14_02_55.dv
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2013-04-09/14_03_11.dv
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