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Through the looking glass - how user testing can give technical writers better perspective

* [(00:00)](http://youtu.be/myIFCXMLAcY?t=0h0m0s)
* [(12:49)](http://youtu.be/myIFCXMLAcY?t=0h12m49s)

* [(00:00)](http://youtu.be/myIFCXMLAcY?t=0h0m0s) 12.0 min
* [(12:49)](http://youtu.be/myIFCXMLAcY?t=0h12m49s) 13.0 min

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