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Getting Developers and Engineers to Write the Docs
--client
eric
--show
write_the_docs_2013
--room room_1 2274 --force
Next: 11 Write Tight(er)
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Marks
Author(s):
Kevin Hale
Location
Room 1
Date
apr Mon 08
Days Raw Files
Start
14:42
First Raw Start
14:41
Duration
00:45:00
Offset
0:00:33
End
15:27
Last Raw End
16:07
Chapters
00:00
0:32:08
Total cuts_time
42 min.
http://lanyrd.com/2013/writethedocs/scfpcy/
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At Wufoo, everyone has to wear multiple hats in our company and that includes manning the inbox and doing customer support every single week. One of the interesting side effects of having a company where designers, developers and even the accountant writing documentation and answering support emails, is that everyone has a stake in making sure the application is as easy to use as possible. We’ve called this approach to creating software Support Driven Development and in this talk Kevin Hale, one of the founders of Wufoo, will share how this model transformed every member of their company to be dedicated to the principles of clarity and simplicity.
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