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Through the looking glass - how user testing can give technical writers better perspective
--client
lca
--show
lca2019
--room c2 14574 --force
Next: 13 Expanding the Soft Skills Toolkit: The Art and Science of Diagramming
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Marks
Author(s):
Fraser Mitchell
Location
C2
Date
jan Tue 22
Days Raw Files
Start
14:00
First Raw Start
13:42
Duration
0:30:0
Offset
0:17:41
End
14:30
Last Raw End
14:42
Chapters
00:00
0:12:49
Total cuts_time
26 min.
https://2019.linux.conf.au/schedule/presentation/229/
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Technical writing and user testing may seem like two compltetly different fields, but they actually intersect more often than not. If you think about it, they both share the same purpose of ensuring that the UX is smooth and streamlined. When in the position of writing documentation, we are always told about the issues that users face on a daily basis. But what if we tumbled down the rabbithole and into the world of user testing, and actually witnessed the users issue first hand? In this talk I want to discuss the many benefits of intersecting user testing with technical documentation. I will share my experiences of writing documnetation and conducting user testing, while also going over several skills and techniques that can be used to convert the results from user testing into better documentation.
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production notes
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